1. Our commitment to privacy
Terra GO is designed with a privacy-first, child-respecting approach, aligned with the Kenya Data Protection Act, 2019. We collect only minimal, purpose-bound data necessary to provide visibility services.
2. Data we collect
We may collect:
- Parent or guardian contact details
- School identifiers
- Device identifiers (non-biometric)
- Check-in timestamps and status updates
- Basic technical data (IP address, device type)
We do not collect:
- Continuous location histories
- Biometric data
- Behavioural profiling data
- Commercial advertising data
In more detail:
- Account information: name, email address, phone number and payment information.
- Child profile: name (or nickname) and school details provided by you.
- Location data: the geolocation of the Terra GO Band, which is encrypted and transmitted securely.
- Usage data: battery levels, signal strength and device status logs.
3. Children's data
Children's data is processed only through schools or parents, based on parental consent obtained by schools, for a limited time and for defined purposes:
- To provide location updates and notifications (for example, “Arrived at School”).
- To support check-in and check-out at partner institutions.
- To provide customer support and troubleshoot device issues.
4. Why we process data
We process personal data to:
- Provide visibility and status updates
- Support school–parent communication
- Improve service reliability
- Meet legal and regulatory obligations
5. Who we share data with
We may share data only with:
- Authorised schools, and institutions you explicitly authorise, for attendance or transport purposes
- Parents or guardians
- Essential service providers (hosting, messaging)
- Regulators, law enforcement or a court, where required by law
6. Data storage and security
Data is stored in Kenya or with reputable cloud service providers, using reasonable technical and organisational safeguards.
7. How long we keep data
Data is kept only for as long as necessary for the stated purposes, after which it is deleted or anonymised.
8. Best interests of the child
In accordance with Article 53(2) of the Constitution of Kenya and Section 8 of the Children Act (2022), the best interests of the child shall be the primary and paramount consideration in all our data processing. Our visibility features are designed to minimise a child's digital footprint.
9. Your rights
Under the Kenya Data Protection Act, you have the right to:
- Access your data
- Request correction
- Request deletion (subject to legal obligations)
- Withdraw consent
Send requests to info@terrasofthq.com.
10. Data breach notification
Where required by law, Terra will notify the Office of the Data Protection Commissioner and affected parties in line with its legal obligations.
11. Contact
For privacy questions: Terra Softworks Limited, 4th Floor, Mayfair Business Centre, Westlands, Nairobi. Email info@terrasofthq.com.
See also: Data protection · Terms of service