FAQs
Questions, answered.
What is Terra GO?
Terra GO gives parents and schools visibility of a child's school day. Your child wears a screen-free Band or carries a Bag Tag. When your school uses Terra GO, staff tap it at each handover and you get a WhatsApp or SMS update. On your own, you can find it with Find My on iPhone or Find Hub on Android.
How is Terra GO different from a location tracker?
A tracker shows you a dot on a map. Terra GO gives you the context behind it: she boarded the bus, she's through the school gate, lunch was taken. A quiet update at the moments that matter.
Who makes Terra GO?
Terra Softworks Limited, a company founded in Nairobi in 2012. Read our story.
How do the school updates work?
At a Terra GO school, the driver, minder or teacher taps your child's Band or Bag Tag at the bus door, the school gate, lunch, clubs and trips. Each tap sends you a WhatsApp or SMS update, like “On board – KCP 680H · 6:52 AM”.
Do I need WhatsApp?
No. Updates come on WhatsApp or SMS, whichever works best for you.
Do I need to download an app?
No. Say “Hi” to Terra GO on WhatsApp, or ask in plain words. The Terra GO parent app is coming soon.
Can I see where the school bus is?
Yes. At Terra GO schools you can see the live bus journey and its ETA. You can also choose when you hear before the bus reaches your stop: 2, 5, 10, 15, 20 or 30 minutes before. 10 minutes is the default.
Someone else is picking my child up. What do I do?
Share a one-time pickup code. It works once, expires after 8 hours and is checked at the gate.
How can my school join Terra GO?
School leaders can book a walk-through or call us on +254 799 397 025. Parents can nominate their school.
Can I use Terra GO without a Terra GO school?
Yes. On your own, the Band and Bag Tag work with Find My on iPhone and Find Hub on Android. They're good for sleepovers, a weekend at grandma's, a work trip or a bag that didn't come home. School updates need a Terra GO school.
How long does it take to set up?
About 3 minutes to pair it with Find My or Find Hub.
What can I do from my phone?
See where it is, play a sound and get directions. When no phone is nearby, you'll see where it was “Last seen”.
Can the rest of the family see it too?
Yes. Find My shares an item with up to 5 people (iOS 17 or later). Find Hub shares with up to 10 (Android 9 or later).
Does the Band have a screen?
No. The Terra GO Band is screen-free: nothing to scroll and nothing to distract.
Does the Band or Bag Tag have GPS or a SIM?
No. Today's Terra GO Band and Bag Tag use Bluetooth, with no GPS, no SIM and no health sensors. Live location, calls and SOS are coming with Terra GO Pro.
Does the Smart Backpack track by itself?
No. The Smart Backpack has a hidden pocket for a Bag Tag. The Bag Tag inside is what's found and what plays the sound.
What colours are there?
The Band and Bag Tag come in Wema Pink, Ruby Blue, Jabali Green and Midnight Black. The Smart Backpack comes in Wema Pink, Ruby Blue and Midnight Black.
How long does the battery last?
The Terra GO Band battery is designed to last a full year.
Where can I buy one?
What is Terra GO Pro?
A new Band and Bag Tag with their own SIM: live location, safe zones, calls and an SOS button, plus wellness on the Pro Band. It keeps the same school tap. Meet Terra GO Pro.
When is Terra GO Pro coming?
It's in development. Ask to be told when it's ready.
Is wellness a medical device?
No. Wellness readings are for everyday care only, not a diagnosis. In an emergency, call 999.
Who can see my child's information?
Privacy is our foundation. Information is only ever visible to the people who need it. Read our privacy policy.
Is my child being tracked all day?
No. Today's Band and Bag Tag have no GPS. At school, an update is only sent when staff tap the Band. On your own, Find My or Find Hub show where it is when you look.
No answers match that. Ask us instead.
Still need help?
Our team is here Mon to Fri, 9am to 5pm EAT.